Payments
Withdrawal delayed? Start here.
Check the payment timeline, outstanding verification requests and the information to keep.
Understand your next stepRead guide: Withdrawal delayed? Start here.
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Still need help with an operator?
Contact the operator first and keep its reply. If the issue remains unresolved, our complaint center gives you a place to submit the details and follow your case.
Free to submit. Every case is reviewed. A resolution is not guaranteed.
Keep these ready
- The operator and your account’s country
- A timeline of what happened
- Relevant replies and transaction references
- The outcome you are asking for
Keep passwords, identity documents and full card numbers out of your submission.