Withdrawal delays: what to check

Build a clear timeline.

Record the requested date, amount, method and transaction reference. Keep support replies. Operator processing and payment-provider transfer times may differ.

• Read the policy for your account jurisdiction.
• Check outstanding verification requests.
• Confirm your payment details.
• Ask support what is missing and what happens next.

If support does not resolve the issue, follow the formal complaint process. Describe the timeline and requested outcome without publishing private data.

Submit a complaint · Official guidance for Great Britain. Procedures vary elsewhere.